We're happy to help with anything about sending, claiming, or receiving a Spark.
Email supportsupport@get-sparkd.comWe aim to reply within 1–2 business days.
Business details
- Legal entity: Spark Ventures
- State of formation: Texas
- Mailing address: 4302 Indigo Park Lane, Arlington, TX 76005
- Brand: Spark
- Website: get-sparkd.com
- Support: support@get-sparkd.com
Common questions
How long does someone have to claim a Spark?
72 hours from the moment the one-time Spark code is created. After that it expires and the sender is automatically refunded.
Can I cancel a Spark?
Before it's claimed, yes — just let it expire or contact us. Once claimed, the Spark belongs to the recipient and can't be reversed.
When will my money arrive?
Once you've connected a bank account, deposits are sent automatically on a regular schedule and the app shows an estimated deposit date. We don't show a date before a bank is connected.
Does Spark store my bank information?
No. Spark is not a bank and does not collect or store your bank login credentials. Bank connection and payouts are handled by our payment partner.
How do I delete my account?
Email support@get-sparkd.com from the address on your account and we'll remove it.
Policies
See our Terms of Service, Privacy Policy, Refund & Unclaimed Spark Policy, and Community Guidelines using the links below.